We quickly integrated ourselves into the Welsh Water team to tailor our services to their specific needs. Here's how we supported them in each phase of their digital transformation:

​

Phase 1 - GIS Upgrade

Welsh Water was a pioneer in the early 1990s, being one of the first water companies to digitise its asset records, setting a standard for the water industry. Since then, the company has undergone multiple GIS upgrades to maintain its technological edge. However, a recent upgrade was crucial to ensure continued platform support, as reliance on outdated applications hindered development and innovation. Throughout this process, we provided unwavering support to Welsh Water throughout the process.

​​

• Training Development and Delivery: We designed and delivered comprehensive training programs for employees across office and field departments, ensuring everyone could comfortably and confidently utilise the new GIS systems and field devices. Our training approach leveraged a variety of methods, including; Instructor-led training sessions, hands-on workshops, drop-in sessions, interactive e-learning system simulations, tip-sheets, reference guides, user manuals and a network of super users.

• Internal Communications: We developed clear and concise communication materials that outlined the project goals, benefits for employees, and how their roles would be impacted. A variety of communication channels were utilised including corporate explainer videos, emails, newsletters, internal intranet website and page updates, town halls, and roadshows to ensure information reached all employees effectively.

​

​​

Phase 2 - SAP S4/HANA Upgrade

To streamline operations and enhance efficiency, Welsh Water created a SAP Roadmap. As they set off their long SAP journey, we accompanied them all the way. The adventure entailed an upgrade their core systems, including Finance, HR, Procurement, Customer Interactions, Maintenance Scheduling. This modernisation allowed for the simplification of processes, fostering innovation and enabling the organisation to become more agile in its operations.

​

• Training Development and Delivery: We customised training programs to equip employees with the necessary skills to navigate the upgraded SAP S/4HANA system. Our training approach leveraged a variety of methods, including; Instructor-led training sessions, hands-on workshops, drop-in sessions, interactive e-learning system simulations, tip-sheets, reference guides, user manuals and a network of super users.

​

​

Phase 3 - Geospatial Transformation

Due to a small number of constraints with the delivery of the GIS Upgrade project, a follow up transformation project was required to support delivery of the backlog of business requirements, ensuring continued supportability of applications, leveraging the use of technologies, and to deliver business driven enhancements in a flexible and timely manner.

​​

• Training Development and Delivery: We provided tailored training programs specific to the transformed GIS functionalities. Our training approach, utilised a variety of methods, including; instructor-led training sessions, hands-on workshops, interactive e-learning system simulations, tip-sheets and reference guides.

• Internal Communications: We developed a multi-channel communication strategy to keep employees informed and engaged throughout the geospatial transformation. Utilising corporate explainer videos, emails, newsletters, internal intranet website and page updates, and roadshows to ensure information reached all employees effectively.

• Business Change Management: We facilitated workshops and provided ongoing support to help employees adapt to the new workflows and processes.

​​

​

Phase 4 - SAP Upgrade

Developer Services provides a range of services to customers who wish to connect to the Dŵr Cymru Welsh Water clean and waste networks, be that when they are building a new house or a development of houses. Developer Services had an ambition to improve customer performance and productivity.  With the combination of Sitecore Customer Portal, SAP C4C for Case Management and SAP CP for Workflow and Business Rules management, it enabled Developer Services to significantly reduce the volume of manual activity required, it enables the team to provide proactive updates to customers and event driven email updates.

​​

• Training Development and Delivery: We designed and delivered training programs to ensure employees could utilise the full potential of the SAP C4C system. Our training approach used a variety of methods, including; Instructor-led training sessions, hands-on workshops, drop-in sessions, interactive e-learning system simulations, tip-sheets, reference guides, user manuals and a network of super users.

• Internal Communications: We crafted targeted communication materials to educate employees on the functionalities of SAP C4C and its impact on daily operations. A variety of communication channels were utilised including corporate explainer videos, emails, newsletters, internal intranet website and page updates, town halls, and roadshows to ensuring information reached all employees effectively.

• Business Change Management: We implemented a change management plan to facilitate the adoption of new customer relationship management practices.