CASE STUDY
A GAS-POWERED TRANSFORMATION WITH A PIPELINE OF SUCCESS
WALES & WEST UTILITIES
THE COMPANY
Wales & West Utilities (WWU) is a gas distribution network operator serving Wales and the West of England.
INTRODUCTION
As part of their digital transformation journey, Wales & West Utilities sought to modernise their systems and processes. To support them in this initiative, we created comprehensive training materials and system simulations for their SAP MRS and Fiori platforms.
CHALLENGES
There were several key challenges:
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Complex Systems: SAP systems are complex that require specialised knowledge and training to use effectively. We had to ensure employees were adequately trained on new systems and processes.
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Employee Adoption: Providing a consistent and engaging learning experience for all staff. Ensuring employees were comfortable and adequately prepared to adopt these new systems was crucial for the success of the digital transformation.
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Knowledge Retention: Ensuring learners effectively retained information and could apply it to their daily work.
OUR APPROACH
To address these challenges, we partnered with Wales & West Utilities to develop a comprehensive learning suite that included:
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SAP MRS & Fiori Training Materials: We created high-quality, interactive training materials tailored to the specific needs of Wales & West Utilities' employees, covering SAP MRS and Fiori functionalities.
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System Simulations: To provide practical experience and reinforce learning, we developed realistic system simulations that mirrored the company's actual operations. This safe, guided environment allowed learners to practice their skills, gain confidence, and master the system without risking real-world consequences.
RESULTS
Our training materials and system simulations played a critical role in the success of Wales & West Utilities' digital transformation. Key results included:
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Enhanced Employee Skills: Employees gained the necessary skills and knowledge to effectively utilise SAP MRS and Fiori, improving operational efficiency.
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Improved Knowledge Retention: The interactive training materials and simulations facilitated better understanding and retention of key concepts.
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Consistent Learning Experience: Our standardised approach ensured a consistent and high-quality learning experience for all employees.
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Enhanced Operational Efficiency: By equipping employees with the right skills, we helped Wales & West Utilities improve their operational efficiency and productivity.
CONCLUSION
By providing comprehensive training solutions, we played a pivotal role in supporting Wales & West Utilities' digital transformation. Our focus on employee development and effective knowledge transfer helped the company to achieve its operational goals and drive innovation.
TESTIMONIAL
We tasked Arctic Spire with developing e-learning modules for a complex technical subject. Their creative approach transformed dry, text heavy material into interactive and engaging experiences. Learners are genuinely excited to delve into the content, which has led to a significant increase in knowledge retention.
MAGGIE COWEL
WALES & WEST UTILITIES